IN THE EVENT OF A RETURN/EXCHANGE/REFUND CLAIM PLEASE FOLLOW THESE GUIDELINES:
If you receive a wrong or defective item please email, firstname.lastname@example.org, within two (2) days of receiving your order.
Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Merchant Authorization Number (RMA#). We may ask you to send pictures to accompany your claim so that we can get a real clear idea of how to help you.
The customer is responsible for the cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.
Returns must be received by The Allergy Kit within 14 calendar days from the date the RMA# is issued. Products received later than this date cannot be accepted for return.
All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and/or user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds, or defacing.
Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RMA# along with specific details about shipping + restocking fees for your particular case.
If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.