Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID-19 SHIPPING DELAY NOTICE
Due to the overwhelming demand for deliveries, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future.
Domestic Shipping Rates and Estimates
We offer free shipping within the US.
|
Shipping option |
Estimated delivery time |
Location |
Price |
|
Economy |
5-8 business days |
USA |
Free |
International Shipping
We offer international shipping to the following countries:
Europe, Australia, India, New Zealand
At this time, we do not ship to China.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Allergy Kit is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at info@theallergykit.com with your name and order number, and we will look into it for you.
Returns, Refunds and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
We also have a 30-Day Money-Back Guarantee for our signature kits. You can access the full details here.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@theallergykit.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
To return your product, please send it to
Between Heaven & Earth dba The Allergy Kit
1920 E. Hallandale Beach Blvd., Suite 506
Hallandale Beach, FL 33009
Please include your name, order number, and RMA#. Packages returned to us without an RMA# will not be accepted.
If you have any further questions, please don't hesitate to contact us at info@theallergykit.com.