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Shipping policy

Shipping Policy

All orders are processed within 1  to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Due to the overwhelming demand for deliveries, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. 

Domestic Shipping Rates and Estimates

We offer free shipping within the US. 

Shipping option

Estimated delivery time




5-8 business days



International Shipping

We offer international shipping to the following countries: 

Europe, Australia, India, New Zealand

At this time, we do not ship to China.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Allergy Kit is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Returns, Refunds and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

We also have a 30-Day Money-Back Guarantee for our signature kits. You can access the full details here. 


In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To return your product, please send it to 

Between Heaven & Earth dba The Allergy Kit

1920 E. Hallandale Beach Blvd., Suite 506

Hallandale Beach, FL 33009


Please include your name, order number, and RMA#. Packages returned to us without an RMA# will not be accepted.

If you have any further questions, please don't hesitate to contact us at